Cisco at HIMSS 2024

March 11-15, 2024 | Orlando, Florida | Booth 3961

Between good health and great care, there’s a bridge

Cisco has innovative solutions that lay the foundation for a more connected, secure, and sustainable future in healthcare. From patient engagement and data-driven workflows, to operational transformation and industry-leading security, we have the tools needed to succeed. 

Join us at HIMSS 2024 for compelling sessions in our in-booth theater, new technology demos, and one-to-one conversations with Cisco experts at the Café Cisco. Book a meeting today with one of our subject matter experts to discuss your organization's priorities and technology needs.

In-booth theater

Stop by daily for 15-minute sessions highlighting the latest innovative solutions laying the foundation for a more connected, secure, and sustainable future in healthcare. Hear from featured Cisco customers, partners, and industry innovators. The schedule is subject to change.

Tuesday, March 12

Augmenting Patient Care: Empowering Frontline Healthcare Workers with Webex Expert on Demand

11—11:15 a.m. EST

In the ever-evolving healthcare landscape, frontline workers are the backbone of exceptional patient care. Join this session to discover how Webex Expert on Demand, an augmented reality (AR) solution, empowers frontline healthcare workers to transform patient care and experience. Seamlessly using Cisco's cross-architecture products, Webex Expert on Demand enables real-time AR annotations and visual guidance, revolutionizing patient care coordination and enhancing clinical outcomes. Experience hands-on setup, explore real-world use cases, and uncover strategies to elevate patient satisfaction and clinical excellence.

Speaker:

  • Parthasarathi Kar, Senior Product Manager, Cisco

Driving Business Outcomes with the Cisco Network by Centering Care Around Patients and Staff

11:30—11:45 a.m. EST

Cisco + Kontakt.io = Better together. In this session, you’ll learn: How healthcare facilities can turn their network investments into IoT-enabled, ROI-generating solutions and optimize capital asset utilization. We’ll also show you how customers can solve the “CIO’s Dilemma” with a platform that quickly fixes problems and is IT future-proof for ongoing success. Find out how customers can drive business outcomes, delivered as a service, through the industry’s fastest deployment, immediate time to value, and unparalleled scalability. Stop by to learn about these outcomes and more.

Speaker:

  • Rom Eizenberg, Chief Revenue Officer, Kontakt.io

Rethink Firewall Security for the New Hybrid Healthcare Environments

12—12:15 p.m. EST

Learn about Cisco's latest firewall innovations and the top five tips for choosing firewalls for any healthcare organization that make hybrid healthcare environments practical. This session will demonstrate the capabilities that allow healthcare providers to protect against malware and ransomware while maintaining compliance and performance. By leveraging artificial intelligence (AI) and machine learning (ML) capabilities, Cisco Firewall can increase security, efficiency, and return on investment (ROI), while lowering operational costs.

Speaker:

  • Nazmul Rajib, Senior Product Marketing Manager, Cisco

Are you AI Ready?

12:30—12:45 p.m. EST

Is your organization ready to adopt and adapt to AI? This presentation will show what organizations are doing to prepare to incorporate AI into their clinical workflow and across their enterprise utilizing Cisco proprietary data.

Speakers:

  • Sven Byl, Solution Development Architect, Cisco
  • Eric Abbott, Solution Development Architect, Cisco

Reimagine the Patient Journey Through Connected Customer Experience

1—1:15 p.m. EST

In the dynamic landscape of healthcare, timely and effective communications are pivotal for delivering quality care across the entire patient journey. Discover how Webex Customer Experience solutions enable healthcare providers to deliver contextual, AI-powered, personalized patient engagement across proactive communications, self-service, and human engagement.

Speaker:

  • Parthasarathi Kar, Senior Product Manager, Cisco

Increasing Team Alignment with Integrated Security and Asset Management Tools

1:30—1:45 p.m. EST

Cost reduction initiatives and workforce shortages in the healthcare industry have driven providers to begin looking at ways they can automate workflow and do more with less. Network performance and security are two critical areas where technical teams spend a lot of time and energy. What if the same solutions that help to provide visibility and security could also help automate mundane tasks like searching for equipment, updating asset inventory, opening trouble tickets, etc., while at the same time ensuring that multiple teams have access and visibility to the same information?

Speaker:

  • Mary Swigart, Solution Development Architect, Healthcare Security, Cisco

Accelerating Zero Trust in Healthcare

2—2:15 p.m. EST

Zero trust as a strategy and an architectural approach is being embraced by many organizations, including those in healthcare. However, many healthcare organizations struggle with where to start. Zero trust is a great approach to apply to connected devices in healthcare. This is because the medical and IoT devices we use in healthcare act in a deterministic manner, they behave the same way every time. By baselining normal behavior for a device, you can implement segmentation policies to allow it to behave the way it is supposed to, while blocking everything else. In this session, learn how to simplify your zero trust journey in healthcare, starting with discovering and classifying devices in the network, baselining device communications, to defining the appropriate policies. Explore zero trust use cases for connected devices, such as segmenting devices with outdated operating systems, to deliver cost avoidance and security benefits.

Speaker:

  • Jim Hyman, CEO, Ordr

Optimizing Healthcare: Strategies for Patient Activation Through Effective Communication Management

2:30—2:45 p.m. EST

Patient activation refers to a patient's knowledge, skill, ability, and willingness to manage their own health and care. When patients are activated, they are more likely to engage in behaviors that lead to improved health outcomes. Fragmented communication can result in a lack of continuity in patient care, with inconsistent communication leading to reduced patient engagement. In this session, we will explore how effective patient communication management is central to fostering patient activation and improving overall healthcare outcomes.

Speaker:

  • Kenny Bloxham, Global CPaaS Healthcare Director

Enhancing Healthcare Efficiency: Integration of Cisco Wireless Access Points with Philips/RTX Medical Telemetry System

3—3:15 p.m. EST

Join us to learn how Cisco wireless access points integrate with the Philips/RTX wireless medical telemetry system. In this session, you'll discover how this solution enables real-time patient monitoring while decreasing infrastructure costs. Healthcare providers can explore how to expand their coverage for interference-free data transmission in reserved medical bands by utilizing their existing Cisco infrastructure, eliminating the need for additional, single-purpose access points. Gain insights into how you can deploy solutions with Cisco and our partners to create a cost-effective healthcare monitoring system that enhances operational efficiency.

Speakers:

  • Ross Sweetzir, Business Solution Architect, Cisco
  • Marcel Struiksma, Systems Architect, Cisco

Scaling Zero Trust Safely for Medical Device: Medigate + Cisco ISE/TrustSec

3:30—3:45 p.m. EST

As IoT connectivity across healthcare environments continues to expand, network breaches are increasing in both frequency and severity. In the face of these challenges, healthcare delivery organizations require new solutions to help minimize their attack surface and bolster device security in order to achieve cyber and operational resilience. These solutions must understand the intersection of devices across the IoT, clinical operations, and network and security operations, and work seamlessly at scale with complementary technologies in the space. In this session, we will explore how Medigate by Claroty and Cisco provides solutions for scaled healthcare IoT risk reduction and offer recommendations for reducing network risk using a zero-trust philosophy and a safe approach tailored to the unique needs of medical devices in healthcare environments. How can you get started? Join us and learn.

Speakers:

  • Steve Baum, Senior Director, Technology Alliances
  • Rishi Tripathi, CISO, Mount Sinai

Improve Productivity and Cybersecurity Posture Using Newly Introduced Cisco’s Generative AI Features

4—4:15 p.m. EST

Generative AI has taken the World by storm. Cisco has been investing in AI for years but has recently added several Generative AI capabilities to its security Portfolio. Come and listen to these current and forthcoming innovative Gen AI capabilities and co-pilots in its security portfolio.

Speaker information coming soon.


Zero Trust for Medical Devices: Managing the Unmanaged

4:30—4:45 p.m. EST

What makes medical devices different from any other IT or IoT device? How can healthcare organizations put mitigations in place to reduce risk, while helping ensure the performance of clinical networks? Join this session to find out.

Speaker:

  • Mary Swigart, Solution Development Architect, Healthcare Security, Cisco

VR Experience

5—6 p.m. EST

Wednesday, March 13

Reimagine the Patient Journey Through Connected Customer Experience

10:30—11 a.m. EST

In the dynamic landscape of healthcare, timely and effective communications are pivotal for delivering quality care across the entire patient journey. Discover how Webex Customer Experience solutions enable healthcare providers to deliver contextual, AI-powered, personalized patient engagement across proactive communications, self-service, and human engagement.

Speaker:

  • Parthasarathi Kar, Senior Product Manager, Cisco

INFRAM to Improve Patient and Care Team Experience

11—11:15 a.m. EST

Learn how healthcare organizations can utilize the HIMSS INFRAM Assessment tool to identify the maturity level of their infrastructure and understand the business cases they can enable or improve.

Speakers:

  • Brooke Laggner, Customer Delivery Architect, Cisco
  • Matt LaFon, Solution Development Architect, Cisco

Using RTLS to Advance Hospitals' Healthcare Maturity

11:30—11:45 a.m. EST

Gartner’s Real-Time Health System and HIMSS INFRAM maturity models work in conjunction to help health systems advance in business and technology capabilities. Both models highlight the importance of real-time data, and AiRISTA’s RTLS solutions enabled by Cisco infrastructure support health systems through the advancement in each.

AiRISTA’s RTLS tags and software in conjunction with Cisco wireless infrastructure help hospitals orchestrate common workflows to become efficient, collaborative, and predictive. Hear how various health systems have decreased tedious tasks, reduced medicinal waste, and improved patient experience.  

Speaker:

  • Wyatt Meek, VP of Sales and Business Development, AiRISTA

Cisco Observability: Pinpoint the Root Cause of Those Pesky PACS Performance Issues

12—12:15 p.m. EST

Join this session to hear how a large hospital system running Sectra PACS identified and resolved a long-standing issue with the performance of their vendor-hosted installation by using Cisco AppDynamics in just one day.

Speaker:

  • Hugh Brien, Solution Engineer, Cisco

Are you AI Ready?

1—1:15 p.m. EST

Is your organization ready to adopt and adapt to AI? This presentation will show what organizations are doing to prepare to incorporate AI into their clinical workflow and across their enterprise utilizing Cisco proprietary data.

Speakers:

  • Sven Byl, Solution Development Architect, Cisco
  • Eric Abbott, Solution Development Architect, Cisco

Enhancing Healthcare Efficiency: Integration of Cisco Wireless Access Points with Philips/RTX Medical Telemetry System

1:30—1:45 p.m. EST

Join us to learn how Cisco wireless access points integrate with the Philips/RTX wireless medical telemetry system. In this session, you'll discover how this solution enables real-time patient monitoring while decreasing infrastructure costs. Healthcare providers can explore how to expand their coverage for interference-free data transmission in reserved medical bands by utilizing their existing Cisco infrastructure, eliminating the need for additional, single-purpose access points. Gain insights into how you can deploy solutions with Cisco and our partners to create a cost-effective healthcare monitoring system that enhances operational efficiency.

Speakers:

  • Ross Sweetzir, Business Solution Architect, Cisco
  • Marcel Struiksma, Systems Architect, Cisco

Clinical Communication and Workflows: The Vocera Edge Solution

2—2:15 p.m. EST

Vocera Edge is a cloud-based clinical communications e-abled workflow experience for the smartphone that leverages an institution’s core investments in clinical and IT systems to bring capability and context together in the moment of need to enhance care team mobility and simplify the work at the point of care.​

Speaker:

  • Zack Walker, VP Sales, Vocera

Increasing Team Alignment with Integrated Security and Asset Management Tools

2:30—2:45 p.m. EST

Cost reduction initiatives and workforce shortages in the healthcare industry have driven providers to begin looking at ways they can automate workflow and do more with less. Network performance and security are two critical areas where technical teams spend a lot of time and energy. What if the same solutions that help to provide visibility and security could also help automate mundane tasks like searching for equipment, updating asset inventory, opening trouble tickets, etc., while at the same time ensuring that multiple teams have access and visibility to the same information?

Speaker:

  • Mary Swigart, Solution Development Architect, Healthcare Security, Cisco

Augmenting Patient Care: Empowering Frontline Healthcare Workers with Webex Expert on Demand

3—3:15 p.m. EST

In the ever-evolving healthcare landscape, frontline workers are the backbone of exceptional patient care. Join this session to discover how Webex Expert on Demand, an augmented reality (AR) solution, empowers frontline healthcare workers to transform patient care and experience. Seamlessly using Cisco's cross-architecture products, Webex Expert on Demand enables real-time AR annotations and visual guidance, revolutionizing patient care coordination and enhancing clinical outcomes. Experience hands-on setup, explore real-world use cases, and uncover strategies to elevate patient satisfaction and clinical excellence.

Speaker:

  • Parthasarathi Kar, Senior Product Manager, Cisco

Ensuing Availability and Performance of Healthcare Applications

3:30—3:45 p.m. EST

Discover how ThousandEyes provides deep insights into application performance, enabling proactive identification, and resolution of issues. With a focus on real-world healthcare scenarios, attendees will gain actionable strategies to optimize application availability, enhance end-user experience, and ultimately contribute to the seamless operation of healthcare systems. Join us to harness the power of ThousandEyes in elevating the performance and reliability of healthcare applications.

Speakers:

  • Aaron Trompeter, Technical Solution Architect, Cisco
  • John McCready, Technical Engineer, PSS, Cisco

Using Webex Instant Connect for Emergency Department Triage

4—4:15 p.m. EST

Learn more about how Webex Instant Connect has provided virtual rounding functionality to a hospital system in New York State, allowing a remote doctor to triage a presenting patient with the assistance of an on-site nurse.

Speaker:

  • Clay Ver Valen, Senior Technical Leader, Cisco

Optimizing Healthcare: Strategies for Patient Activation Through Effective Communication Management

4:30—4:45 p.m. EST

Patient activation refers to a patient's knowledge, skill, ability, and willingness to manage their own health and care. When patients are activated, they are more likely to engage in behaviors that lead to improved health outcomes. Fragmented communication can result in a lack of continuity in patient care, with inconsistent communication leading to reduced patient engagement. In this session, we will explore how effective patient communication management is central to fostering patient activation and improving overall healthcare outcomes.

Speaker:

  • Kenny Bloxham, Global CPaaS Healthcare Director

VR Experience

5—6 p.m. EST

Thursday, March 14

INFRAM to Improve Patient and Care Team Experience

10:30—10:45 a.m. EST

Learn how healthcare organizations can utilize the HIMSS INFRAM Assessment tool to identify the maturity level of their infrastructure and understand the business cases they can enable or improve.

Speakers:

  • Brooke Laggner, Customer Delivery Architect, Cisco
  • Matt LaFon, Solution Development Architect, Cisco

Improve Productivity and Cybersecurity Posture Using Newly Introduced Cisco’s Generative AI Features

11—11:15 a.m. EST

Generative AI has taken the World by storm. Cisco has been investing in AI for years but has recently added several Generative AI capabilities to its security Portfolio. Come and listen to these current and forthcoming innovative Gen AI capabilities and co-pilots in its security portfolio.

Speaker information coming soon.


Rethink Firewall Security for the New Hybrid Healthcare Environments

11:30—11:45 a.m. EST

Learn about Cisco's latest firewall innovations and the top five tips for choosing firewalls for any healthcare organization that make hybrid healthcare environments practical. This session will demonstrate the capabilities that allow healthcare providers to protect against malware and ransomware while maintaining compliance and performance. By leveraging artificial intelligence (AI) and machine learning (ML) capabilities, Cisco Firewall can increase security, efficiency, and return on investment (ROI), while lowering operational costs.

Speaker:

  • Nazmul Rajib, Senior Product Marketing Manager, Cisco

Zero Trust for Medical Devices: Managing the Unmanaged

12—12:15 p.m. EST

What makes medical devices different from any other IT or IoT device? How can healthcare organizations put mitigations in place to reduce risk, while helping ensure the performance of clinical networks? Join this session to find out.

Speaker:

  • Mary Swigart, Solution Development Architect, Healthcare Security, Cisco

Ensuing Availability and Performance of Healthcare Applications

12:30—12:45 p.m. EST

Discover how ThousandEyes provides deep insights into application performance, enabling proactive identification, and resolution of issues. With a focus on real-world healthcare scenarios, attendees will gain actionable strategies to optimize application availability, enhance end-user experience, and ultimately contribute to the seamless operation of healthcare systems. Join us to harness the power of ThousandEyes in elevating the performance and reliability of healthcare applications.

Speakers:

  • Aaron Trompeter, Technical Solution Architect, Cisco
  • John McCready, Technical Engineer, PSS

Prescribing AI to Healthcare Call Centers: How to Do It Right

1:30—1:45 p.m. EST

As per Hyro's State of Healthcare Call Centers Report, 74% of healthcare call center executives are under immense pressure to demonstrate the net patient value of their operation to top brass. But with turnover rates skyrocketing due to endemic employee burnout and patient expectations ballooning just as fast, meeting internal and external demands has never been more challenging. The remedy? AI and Webex. Join this live session to learn how Hyro's responsible conversational AI platform, coupled with Cisco Webex's best-in-class tech, enables some of the country's leading health systems to handle unlimited patient calls without hiring additional staff.

Speaker:

  • Michael Blumental, Chief Revenue Officer at Hyro

Using Webex Instant Connect for Emergency Department Triage

2—2:15 p.m. EST

Learn more about how Webex Instant Connect has provided virtual rounding functionality to a hospital system in New York State, allowing a remote doctor to triage a presenting patient with the assistance of an on-site nurse.

Speaker:

  • Clay Ver Valen, Senior Technical Leader, Cisco

Cisco Observability: Pinpoint the Root Cause of Those Pesky PACS Performance Issues

2:30—2:45 p.m. EST

Join this session to hear how a large hospital system running Sectra PACS identified and resolved a long-standing issue with the performance of their vendor-hosted installation by using Cisco AppDynamics in just one day.

Speaker:

  • Hugh Brien, System Engineer, Cisco

VR Experience

2:45—4 p.m. EST

Speaking sessions

Central Health: Building Our Vision From a Strong Foundation of Insights

Tuesday, March 12 I 1-130 p.m. EST | HIMSS Connect Theater A

At HIMSS23 Central Health met with a HIMSS INFRAM Partner to discuss their vision for the future. Since then, they’ve worked together to determine just how they could make their vision a reality by leveraging insights from their INFRAM assessment. Hear how their partnership with Cisco, and their use of INFRAM has shaped their decision-making and trajectory as they reshape the way they plan to serve their community.

Speakers:

  • Emma Scudder, Healthcare Customer Experience Director, Cisco
  • Sven Byl, Healthcare Customer Experience Business Development, Cisco
  • John Clark, MBA, CIO, Central Health

Seattle Children’s Hospital - Using INFRAM to Build the Future of Pediatric Care

March 13 | 12:15-12:45 p.m. EST | HIMSS Connect Theater A

Seattle Children’s Hospital has leveraged INFRAM in the past to inform its technology roadmap and prioritize programs and projects appropriately. This past year, Seattle Children's partnered with Cisco to be an early adopter of the updated and more strategic INFRAM model. Their use of the new model has allowed Seattle Children's to gain deeper insights into the application of their technology, to continue to build out their technology roadmap, and continue to put their future-facing infrastructure to work enabling award-winning pediatric care. Come and hear how the new model of INFRAM compares and what kinds of insights and actions can be derived from the process.

Speakers:

  • Emma Scudder, Healthcare Customer Experience Director, Cisco
  • Brooke Laggner, Healthcare Solutions Architect​, Cisco
  • Zafar Chaudry, MD, MS, MIS, MBA, SVP – Chief Digital Officer & CIO, Seattle Children’s Hospital

Onsite activities

Café Cisco and conversations

Grab a complimentary coffee at our in-booth coffee bar, and see how easy it is to place your mobile order through Webex Connect. Stop by to chat with Cisco leaders about your current business needs and get the jolt you need to prepare for what’s ahead.

Products and solutions we’ll demo at HIMSS

Cisco Solutions for Healthcare
Digital Front Door & Patient Engagement
Clinician Experience
Smart Hospital Platform

Tour a connected hospital in virtual reality

Stop by our booth each day to see real-world examples of how providers are using Cisco healthcare technology.

Tuesday and Wednesday, 5—6 p.m.
Thursday, 2:45—4 p.m.
(At the in-booth theater)

Join us for lunch

Improving Outcomes with Patient Compliance, Personalized Engagement and Automation

Wednesday, March 13 | 11—12:15 p.m. EST
Orange County Convention Center – West | Level 2 - W202 C

Enjoy an exclusive luncheon while engaging with leaders from Cisco, HIMSS, and Deep Medical to explore the transformative effects of patient compliance, digital engagement, and intelligent automation on healthcare outcomes. Seating is limited.


Webex CPaaS booth

Stop by the Webex CPaaS Solutions Patient Engagement kiosk for a live demo

You can find us in the Patient Engagement 365 pavilion (kiosk 5678), where we'll be showcasing how healthcare providers can transform patient engagements, improve efficiencies, and reduce costs using digital channels.

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